Terms and Conditions

Effective Date: [15-05-2025]

Welcome to Siyamukhi. These Terms and Conditions (“Terms”) govern your access to and use of our website [www.siyamukhi.com] (the “Site”), and the sale of products through our online store. By accessing the Site and placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using this Site or making a purchase, you accept and agree to abide by these Terms, our Privacy Policy, and all applicable laws and regulations, including the Consumer Protection (E-commerce) Rules, 2020 as applicable in India.

2. Eligibility and User Information

To purchase from our website, you must:

Be at least 18 years old, or use the Site under parental or guardian supervision.
Provide accurate, complete, and up-to-date information including name, address, phone number, and email for processing your order.
Consent to your information being used strictly for order fulfillment and shipping purposes.

3. Products and Orders

Siyamukhi offers organic food items, dairy products, and fruits. Product descriptions are provided for your reference. While we aim for accuracy, minor variations may occur due to the organic nature of our items.

Placing an order constitutes an offer to buy. Order confirmation is subject to product availability and our acceptance.

4. Pricing and Payment

All prices are listed in Indian Rupees (INR), inclusive of applicable GST or other taxes unless otherwise mentioned.
Payments are processed securely through CCAvenue, a third-party gateway. We do not store your card or payment details.
Prices are subject to change without notice but once an order is confirmed, the price remains fixed.

5. Shipping and Delivery

Domestic:

Orders are usually processed and dispatched within 1–3 business days.
Delivery timelines vary by location (generally 2–7 working days).

International:

Shipping costs, customs duties, and delivery timelines may vary.
Customers are responsible for any import duties/taxes as per their country's laws.

Note: We guarantee safe packaging and delivery, but delays due to logistics or customs are beyond our control.

6. Cancellation, Return, and Refund Policy

Cancellation: Orders can be canceled before dispatch. After dispatch, cancellation is not allowed.
Returns/Refunds: Due to the perishable and consumable nature of our products, we do not offer returns or refunds once orders have been dispatched.
In the rare case of damaged delivery, please contact us within 24 hours of receipt with supporting photos. We will evaluate and offer store credit or replacement at our discretion.

7. Intellectual Property Rights

All content on this Site—including text, images, logos, product descriptions, and branding—is the intellectual property of Siyamukhi. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability & Disclaimer

Siyamukhi shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not make health claims regarding any of our products. Our food items are organic and natural, but results and effects may vary per individual.
Customers are responsible for checking allergies or dietary restrictions before use.

9. Privacy and Data Handling

We collect only the essential information required to fulfill your order. Siyamukhi:

Does not retain or share payment information.
Uses your contact details strictly for billing, shipping, and support communication.
Adheres to the principles under India’s Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

See our full [Privacy Policy] for more.

10. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any dispute arising out of or relating to this Site or our services shall be subject to the exclusive jurisdiction of the courts of Mohali, Punjab.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page. Continued use of the Site after changes implies acceptance.

12. Contact Information

For any questions, concerns, or complaints, please contact:

Siyamukhi Organics
Email: [siyamukhi@info.in]
Phone: [+91-9876543265]

Return and Refund Policy

At SiyaMukhi Enterprises, we value customer satisfaction and strive to deliver the best quality dairy products. However, due to the perishable nature of our products, we have specific return and refund policies in place.

1. Eligibility for Returns and Refunds

Returns are only accepted for products that arrive damaged or defective.
Perishable dairy products such as milk and ghee are non-returnable unless they meet the damage or defect criteria.
Refund requests must be made within 7 days of delivery.
Valid proof of damage (such as photos or videos) must be provided when requesting a refund.

2. Process for Refunds

To request a refund, contact our customer support at info@siyamukhi.com or call 9876543265.
Our team will review the request and confirm eligibility within 3 business days.
If approved, refunds will be processed through the original payment method within 7-10 business days.

3. Non-Refundable Situations

Change of mind or personal preference.
Incorrect storage leading to product spoilage.
Failure to provide valid proof of damage or defect.
Requests made after 7 days of delivery.

4. Contact Us

For any concerns or refund requests, please reach out to us at:

SiyaMukhi Enterprises
Madhubani Road, Jhanjharpur (Bihar)
info@siyamukhi.com
+91 9876543265

By purchasing from SiyaMukhi Enterprises, you agree to this Return and Refund Policy. Thank you for choosing us!